Welcome To Canaan
Tell us your problems and we’ll deliver you the solutions.
We'll be in touch to unearth potential
opportunities for improvement.
What We Do
Canaan aims to be a pioneer in the industry for transparency, innovation and always putting our clients first.
Bridging The Gap
A product's virtues might be forgotten,
but a positive brand experience never will.
We speak, breathe and live to deliver memorable moments measured to perfection, to the people that matter most to you
- your customers.
Call answering, QA audits and CSAT reports - every Business Process Outsourcing (BPO) company has them, but we have all that and more!
Here's what sets us apart
Customer Satisfaction Analysis
To identify pain points and improve. Transparency through & through. No sugarcoating or denial.
Information evolves, so training continues even after orientation ends.
Staff Upskill Programs
No excessive hiring. Talents with potential are groomed to incorporate added responsibilities.
In-depth analysis of the competition along with data-driven insights to leverage on.
Tracking Customer Sentiments
Find out exactly what your customers think about your brand for more effective marketing.
Don't take our word for it; Take theirs.
The ongoing support from Canaan Communication & Technologies Sdn Bhd has helped the client see good results in terms of new business and conversion rates.
The team is adaptable and able to adjust to meet the project’s needs. Their quick communication and skill are valuable assets.
Senior Careline Manager
Food Production Company
Thanks to Canaan Communication & Technologies Sdn Bhd’s work, the client managed to double their sales in the last two months and the same goes for tickets received by the customer service.
The team is very easy to work with. Customers can expect prompt responses.
AVP of Customer Experience
Management and Leadership for Success course was informative, eye-opening, engaging and fun. Materials provided by the trainer were easy to digest and remember.
Canaan also provided follow-ups through post-training sessions to ensure that the knowledge was applied by the participants in their daily tasks
Mailvahanam C. Sundram
Head of Customer Service
The training was very inspirational and energetic. They brought lots of ideas to the table with substantial in-depth knowledge, experience and case studies.
The practical-oriented sessions had a well-balanced composition of participants which allowed for interesting exchanges and focused discussions about Customer Service.
Head of Customer Service
I have worked with many BPO’s, hands down Canaan is the only BPO that I would consider a business partner rather than a service provider.
In a nutshell, they are agile and have strong acumen to their clients needs; by far they have not failed to deliver what we have asked for.
Head of CX