How and why agents need to address customers by their name.

The dangers of micromanagement.

Why your company needs social events.

2 Steps to Turn Your Contact Centre Into a Value Delivery Centre

3 Important Reasons to Measure CSAT

Welcome To Canaan

Tell us your problems and we’ll deliver you the solutions.

We'll be in touch to unearth potential
opportunities for improvement.

What We Do

Canaan aims to be a pioneer in the industry for transparency, innovation and always putting our clients first.

Contact-Center

Contact Center

Bridge the gap between you and your customers, effortlessly and effectively.

Learn More
Training

Training & Development

Equip your people with the knowledge they need to meet their true potential.

Learn More
Process

Process Optimisation

It's easy to miss a flaw in your workflow, it's easier to let us address it for you.

Learn More
Digital Marketing

Digital Marketing

We help your business grow, by bringing your personality online.

Learn More

Our Mission

Bridging The Gap

A product's virtues might be forgotten,
but a positive brand experience never will.

We speak, breathe and live to deliver memorable moments measured to perfection, to the people that matter most to you

- your customers. 

Our Difference

Call answering, QA audits and CSAT reports - every Business Process Outsourcing (BPO) company has them, but we have all that and more!

Here's what sets us apart

Customer Satisfaction Analysis

To identify pain points and improve. Transparency through & through. No sugarcoating or denial.

On-The-Ball Training

Information evolves, so training continues even after orientation ends.

Staff Upskill Programs

No excessive hiring. Talents with potential are groomed to incorporate added responsibilities.

Competitive Reviews

In-depth analysis of the competition along with data-driven insights to leverage on.

Tracking Customer Sentiments

Find out exactly what your customers think about your brand for more effective marketing.

Our Testimonials

Don't take our word for it; Take theirs.

The ongoing support from Canaan Communication & Technologies Sdn Bhd has helped the client see good results in terms of new business and conversion rates.

The team is adaptable and able to adjust to meet the project’s needs. Their quick communication and skill are valuable assets.

Senior Careline Manager

Food Production Company

Thanks to Canaan Communication & Technologies Sdn Bhd’s work, the client managed to double their sales in the last two months and the same goes for tickets received by the customer service.

The team is very easy to work with. Customers can expect prompt responses.

Ravin Subramaniam

AVP of Customer Experience

Management and Leadership for Success course was informative, eye-opening, engaging and fun. Materials provided by the trainer were easy to digest and remember.

Canaan also provided follow-ups through post-training sessions to ensure that the knowledge was applied by the participants in their daily tasks.

Mailvahanam C. Sundram

Head of Customer Service

Be a part of the team

We're always looking out for talented individuals

Interested to join our team?
Drop your resume off at
enquiry@canaanct.com.my
Hiring