Every Business Process Outsourcing (BPO) company in Malaysia offers call answering, QA audits and of course, reports for service levels and customer satisfaction. But we don’t stop there.
Here’s what sets us apart
Customer Satisfaction Analysis
To identify pain points and improve. Transparency through & through. No sugarcoating or denial.
Information evolves, so training continues even after orientation ends.
Staff Upskill Programs
No excessive hiring. Talents with potential are groomed to incorporate added responsibilities.
Value Despite Margins
Whether you need a 3 or 300-seat contact centre, margins won’t get in the way of results.
In-depth analysis of the competition along with data-driven insights to leverage on.
Tracking Customer Sentiments
Find out exactly what your customers think about your brand for more effective marketing.
A dedicated, dynamic team will be formed to cater solely for your customer service purposes.
Our solutions include A.I & Robotics technology for maximum effectiveness, value and speed.
There are many reasons to choose Canaan, but whether you are looking to build an in-house or outsourced contact centre, identify and iron out kinks in your internal business processes, sharpen your employees’ skills, or find potential talents to fill a role; we are the final piece of your puzzle.
Management and Leadership for Success course was informative, eye-opening, engaging and fun. Materials provided by the trainer were easy to digest and remember. Canaan also provided follow-ups through post-training sessions to ensure that the knowledge was applied by the participants in their daily tasks.
Mailvahanam C. Sundram, Managing Director, redCONTACT Sdn Bhd
The training was very inspirational and energetic. They brought lots of ideas to the table with substantial in-depth knowledge, experience and case studies. The practical-oriented sessions had a well-balanced composition of participants which allowed for interesting exchanges and focused discussions about Customer Service.
Siva Balasegram, Head of Customer Service, Tune Talk Sdn Bhd
I have worked with many BPO’s, hands down Canaan is the only BPO that I would consider a business partner rather than a service provider.
In a nutshell, they are agile and have strong acumen to their clients needs; by far they have not failed to deliver what we have asked for.