Every team needs to be moving in the same direction, otherwise it will not go anywhere. Just imagine if every rower in a boat had a different destination in mind, they will be going in different directions and end up going nowhere.
This is why it is very important for managers to keep track of each team member on their team. Managers need to know the direction of their team members and make sure they are going the right way. Not doing so could result in inconsistent outputs and low productivity. Ultimately, this means poor services for the customers.
To prevent this from happening, there are a few solutions available, one of which Canaan has personal experience with.